The Bottle-O faced a challenge with their previous one-size-fits-all email marketing approach. The database was largely inactive, content wasn’t personalised and subscribers were due to be re-engaged. To re-engage customers and transform their experience with the brand, Dig developed a targeted, personalised digital marketing strategy – including touchpoints such as email, landing pages, paid Digital advertising.

By gathering data on customers’ preferred beverages and lifestyles, we crafted tailored communications for each individual – reviving the database customer engagement and overall satisfaction. Within a year, email engagement doubled and the database growth increased by 13% proving that personalised communications was the key to turning The Bottle-O into a preferred, customer-centric brand.

Bringing together the medical community to lead the way in Digital Health.

Digital transformation in health is evolving the way the medical community of healthcare professionals, patients, government and the private sector interact. For the first time, The Australian Digital Health Agency, in collaboration with the Australian Commission on Safety and Quality in Health Care held an event to highlight factorion in safety, compliance and care within the sector as it moves forward.

Dig was appointed to create an in person and virtual summit to bring the community together and help deliver this important message.

The naming and accompanying visual identity of the summit was inspired by the concept of Web 3.0 representing the next evolution of the internet built on the foundations of decentralisation, openness and greater usability. Aptly named C30, the summit came to life under three pillars: Care, Connect and Confidence.

Its purpose was to facilitate a better understanding of our shared responsibility of safety, quality and continuous improvement in the delivery of health technologies.

Dig was responsible for all aspects of the event including the strategy, naming, visual identity, invitations, branding, website and event portal design and development, interactive data visualizations and accompanying comms.

With both in-person and online hosts, Dig and our event management partners, EP, created a fully integrated event giving all attendees, both in person and virtual, the same experience and opportunity to interact.

The event featured leading industry changemakers as well as patients. C3.0 attracted over 600 delegates, many commenting on the importance of it taking place and the insight gained on the day