Worx by Dig is a Customer Experience, AI and Technology Advisory which supports internal teams to scale smarter and better connect with customers.
Capability
Work by Dig
Our capability
Discoverability in the AI Era
Show up ahead of your competitors in the changing world of Search (SEO, GEO, AEO)
- Immersion and goal setting
- Channel and content audit
- Competitor audit
- Discoverability ranking
- Opportunities and recommendation
- Roadmap and measurement
Data & Platform Unification
Streamline and connect your data and platforms to enable personalised, automated communications
- Competitor benchmarking
- Best practice audit
- Data and behavioural analysis
- Platform and integration gaps
- Personalisation data requirements
- Martech and automation roadmap
Omnichannel Customer Journeys
Deliver more meaningful and timely content in the right places to nudge your customers to convert
- Audience and data segmentation
- Behaviour and engagement insights
- Omnichannel journey mapping
- Journey insights and recommendations
- Messaging and content frameworks
- Journey rollout assets
User Experience Strategy & Design
Improve conversion & retention through rich, seamless user experiences
- Digital experience review
- Cross-channel friction analysis
- Best practice benchmarking
- User behaviour and drop-offs
- Journey and interaction mapping
- Phased improvement roadmap
AI-powered Content Production & Automation
Scale your content capability and empower internal teams, without increasing headcount
- Workflow and production audit
- Bottlenecks and rework analysis
- Scale, speed and quality alignment
- AI and automation opportunities
- Scalable workflow design
- Quality and brand guardrails
Integrity Cloud
Centralised content integrity platform
- Get on the front foot of AI governance and regulatory frameworks for all content
- Facilitates AI transparency and regulatory compliance for content
- Assist internal content and legal teams in managing potential issues before they arise
Brand Ninja
IA content that learns and speaks the language of your brand
- Scale organic content, without scaling headcount
- Save 50-70% on traditional content costs
Are you visible in AI search?
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See where your brand ranks against competitors across AI search, and what you can do to improve visibility wherever customers are searching.
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Testimonials
“To strategically position Weave Living for accelerated expansion into new markets, targeting new customer segments across multiple rental product categories, Dig took on the formidable task of completely redefining our brand architecture from the ground up. They also delivered a comprehensive overhaul of our visual identity and fully transformed our digital customer experience and consumer website—now one of our most significant competitive advantages. Today, online leasing accounts for the vast majority of our business across the Asia Pacific region. Paul and his team are, without question, among the most talented and dedicated professionals I have had the pleasure of working with. The outstanding work delivered by Dig has undoubtedly contributed to Weave Living growing its assets under management to exceed USD $4 billion in 2025.”
Ben Tse,
Marketing Manager
“The team stepped into a multifaceted data and platform environment and helped to understand the complexity. What stood out was their pragmatic, collaborative approach to tackling what could have been a complex project – bringing clarity, structure and momentum by unifying insights, streamlining systems and staying focused on the end outcome.”
Clare Adamiak,
Head of Shopper, Brand and Digital